Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone

07961 332264

Email

artemis_therapy@yahoo.co.uk

What information we collect, use, and why

Information we use to provide patient care, services, pharmaceutical products and other goods

We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:

• Name, address and contact details
• Gender
• Date of birth
• Next of kin details including any support networks
• Emergency contact details
• Health information (including medical conditions, allergies, medical requirements and medical history)
• Insurance policy details
• Records of meetings and decisions

We also collect the following special category information to provide patient care, services, pharmaceutical products and other goods. This information is subject to additional protection due to its sensitive nature:

• Health information

Information we use for safeguarding or public protection reasons

We collect or use the following information for safeguarding or public protection reasons:

• Name, address and contact details
• Emergency contact details
• Health information (including medical conditions, allergies, medical requirements and medical history)
• Records of meetings and decisions

We also collect the following special category information for safeguarding or public protection reasons. This information is subject to additional protection due to its sensitive nature:

• Sex life information

Information we use for patient app or portal functionality

We collect or use the following information for patient app or portal functionality:

• Names and contact details
• Addresses
• Medical history

We also collect the following special category information for patient app or portal functionality. This information is subject to additional protection due to its sensitive nature:

• Health information
• Sex life information

Information we use to comply with legal requirements

We collect or use the following information to comply with legal requirements:

• Name
• Contact information
• Any other personal information required to comply with legal obligations
• Safeguarding information

We also collect the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:

• Health information
• Sex life information

Information we use for dealing with queries, complaints or claims

We collect or use the following information for dealing with queries, complaints or claims:

• Names and contact details
• Addresses
• Financial transaction information
• Correspondence

We also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

• Health information
• Sex life information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access: you have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification: you have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure: you have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing: you have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing: you have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability: you have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent: when we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

We rely on the same three lawful bases for each of the purposes set out above:

• To provide patient care, services, pharmaceutical products and other goods
• For safeguarding or public protection reasons
• For patient app or portal functionality
• To comply with legal requirements
• For dealing with queries, complaints or claims

Our lawful bases for each of these purposes are:

• Consent: we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract: we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Vital interests: collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Where we get personal information from

• Directly from you
• Family members or carers
• Other health and care providers
• Social services
• Insurance companies
• The parents

How long we keep information

We retain personal information, including therapy records, for a period of 7 years from the date of your last contact with us. This is in line with professional and legal obligations for psychological practitioners in the UK, including guidance from the Health and Care Professions Council (HCPC) and relevant professional bodies.

After this period, your information will be securely deleted or anonymised unless we are required to retain it for a longer period due to legal or regulatory reasons.

If you would like more information about our data retention policy or the criteria we use to determine how long we store personal data, please contact us using the details provided above.

Who we share information with

Others we share personal information with

• Insurance companies, brokers and other intermediaries

Duty of confidentiality

We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

• you have provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
• we have a legal requirement (including court orders) to collect, share or use the data;
• on a case by case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
• if in England or Wales, the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
• if in Scotland, we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO.